The power of Document!
A few days back I needed to call the customer service for one of the utilities at home. The call went pleasantly. The representative listened to my issues, tried to resolve or provide me solutions and my problem was solved. I was happy. When I reached home and I opened my emails, I saw an email asking for feedback on the service provided by the representative. Along with the request for the brief survey, a transcript of our telephonic discussion was also provided as a documentary proof of our conversation. A document is thus a summarization of the ideas that flew across two or more people in different communicating ways. The document lists important information that is mutually agreed upon and also the action items if any. The document is therefore the knowledge bits that may be required for a task. The document serves as a reference point for anyone using it for a task. The document also serves as a knowledge bank for anyone who reads it. This helps particularly in the customer servi...